To send a log file: if enabled in the settings (File storage -> Logging -> into file), the app creates a log file (DailyRoadsLog.txt) in its main folder. After you enable logging, exit the app and try again to reproduce the problem. Would help if you could also specify the hour/minute when you noticed the problem, so we can cross-reference that timestamp in the log file. Then send everything to: email@example.com
Warning! Due to the diversity of potential problems on various devices, the list below is no longer maintained! Please join our new Google Plus community to report problems and read about solutions.
As much as we’d like, we can’t test the application on all Android devices. Even Internet-based testing services (like keynotedeviceanywhere.com or perfectomobile.com) have their limitations, especially for applications using the camera.
If you experience any problem while running the application, please report it here. But, also check which combinations of video settings are working for other users. These are the currently known issues:
- On Android 4.4 (KitKat) the new permissions don’t allow saving anywhere on the SD card. Please select the proper path (with com.dailyroads.v) in the app’s storage settings. You can also try the “Reset paths” button.
- Some combinations of video resolution/encoder/format are not supported on certain devices – this is a limitation of the device itself. Starting with version 1.6, the app can automatically determine these settings, if at least Android 2.2 (Froyo) is installed. You are encouraged to select HQ (High Quality) in the app, and only try CQ (Custom Quality) settings if you know your device can handle those. The stock camera app can also be used to manually determine what the camera is capable of.
- As an example of the above limitation, the HTC Desire can only record high resolution video (1280×720) with the MPEG4 encoder. And the HTC Wildfire is not capable of more than 480×320 (or even just 320×240), using MPEG4 or H.263. Also, the Droid Razr Maxx can’t record in the background. But, all these issues also depend on the Android version, custom ROMs having even more problems.
- The capture sounds can not be turned off (or even the volume turned down) on certain devices. Android doesn’t have any special option for developers to control those sounds, so a workaround was used in Voyager. This works on most devices, but if yours is not part of the list, your only option is to make the video length longer, so you hear that sound less often. If you have a rooted phone, you can try replacing the sound file (/system/media/audio/ui/VideoRecord.ogg). Instructions and discussions:How to Disable the Camera Noise and How to turn off Camera shutter sound.
- Occasionally video freezes (for 1-2 seconds) on some devices, also dropping frames from the recorded video. This is most likely caused by too much incoming video data, which can’t be properly handled by the Android system. Suggested fix: reduce resolution/bitrate, and also try recording with sound included.
- If you have problems with the brightness or exposure, try various focus options (especially continuous focus). Also, the automatic brightness adjustment works better if you help it a bit. Try to orient the camera more towards the road than the sky, so about 70% of the preview area is occupied by the road (and a bit from the front part of the car).
- If you are using a Bluetooth headset regularly, it’d be better to turn off the “include sound in video” option under Video settings.
- If you turn the display screen off while Voyager is in the foreground, the video/photo capturing will not stop, but you may encounter camera-related issues upon returning to the main screen. If you want to use the application with the display screen turned off, you’d need to first place Voyager in background mode (e.g. by pressing your phone’s Home button). But, even this doesn’t work with every device, since turning the screen off may trigger a low-power/low-processing mode, where video frames may be dropped.
- GPS issues on the HTC Desire HD or Samsung Galaxy S3 – a GPS fix cannot be acquired, or is quickly lost. There seems to be a camera/GPS conflict on the hardware/firmware level, as all video recording applications affect the GPS signal. Suggested fix: make sure you don’t have a metallic protective case, or disable GPS in the app’s General settings.