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I accepted an update from the Google Play store. That was a mistake because the video fails to start now – suggesting I tried different encoding. I found your troubleshooting page and located the earlier version 7.1 I IIRC.  That works but it is not identified as the pro version. I don’t recall the difference and I don’t know if I will be missing anything. Guidance please.

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  • Bill Michaelson asked 4 years ago
  • last edited 4 years ago
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Video failure on update
Pro version
I accepted an update from the Google Play store. That was a mistake because the video fails to st...
  • Bill Michaelson asked 4 years ago
  • last active 4 years ago
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Thanks for buying the Pro version! Sorry for the problem with the update. The most likely cause is the system adding a restriction on the storage path used in the previous version.

You can change the path in the apps storage settings, or do a clean install of the 8.0.1 Pro version, where a new default storage path would be used.

If there are still problems after this, please send us a log file: https://dailyroads.app/voyager/faq#log-file

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